Privacy Policy for Lula Sport

Last updated: October 24, 2026

At Lula Sport ("we," "our," or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or order our bespoke custom-made dance uniforms, teamwear, and apparel.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We collect information that identifies, relates to, describes, references, or is capable of being associated with a particular consumer or device ("personal information").

A. Information You Provide Directly to Us

  • Identity and Contact Data: Name, dance school or academy name, billing address, delivery address, email address, and telephone number.

  • Order and Transaction Data: Details about payments to and from you, sizing breakdowns, custom artwork files, logos, color specifications, and other details of products you have purchased from us.

  • Communications: Records of correspondence if you contact us with inquiries, quote requests, or customer support issues.

B. Information Collected Automatically

  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

  • Usage Data: Information about how you use our website, products, and services.

2. How We Use Your Information

We use the information we collect about you in the following ways:

  • Fulfilling Orders: To process, manufacture, and deliver your bespoke dance uniforms, custom jackets, and teamwear.

  • Customer Support: To communicate with you regarding your design proofs, sizing charts, production updates, and delivery tracking.

  • Account and Business Management: To manage payments, fees, and charges, and to collect and recover money owed to us.

  • Website Improvement: To improve our website offerings, customer service experiences, and marketing efforts based on user feedback and analytics.

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted third parties under strict confidentiality agreements for specific operational needs:

  • Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, courier and delivery services (for shipping your custom uniforms), IT infrastructure, and data hosting.

  • Manufacturing Partners: In cases where specialized production is required, we may share necessary sizing breakdowns or design specifications without disclosing consumer financial data.

  • Legal Requirements: If required by law, court order, or governmental authority, or to protect the rights, property, or safety of Lula Sport, our customers, or others.

4. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, accidental loss, alteration, or disclosure. However, please note that no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

5. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For dance schools and academies, we may retain your custom design templates and order history to facilitate easy re-ordering for new students in future terms.

6. Your Data Protection Rights

Depending on your jurisdiction (such as the UK GDPR or EU GDPR), you have certain rights regarding your personal data:

  • The right to access: You can request copies of your personal data.

  • The right to rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • The right to erasure: You can request that we erase your personal data, under certain conditions.

  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data.

  • The right to object to processing: You have the right to object to our processing of your personal data.

7. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date at the top. You are advised to review this privacy policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, your personal data, or our privacy practices, please contact us using the enquiry form on our website.